The core unit economics checklist
- Gross margin after direct service and support costs.
- Customer acquisition cost by channel.
- Lifetime value based on retention, not hope.
- Payback period under realistic collections timing.
- Expansion or repeat revenue if the model depends on it.
Why the model can look good and still fail
Many models only work at full scale. That is a problem because the business has to survive the early stages before scale arrives. Unit economics should be tested at a lower volume where acquisition is less efficient and support costs are still high.
What to pressure-test
Pressure-test the assumption that your best customers stay long enough to recover acquisition cost and that the margin remains healthy once service and support costs are included. If either assumption is weak, the business may need a different pricing or channel strategy.
What to take away
The output should be a short summary of whether the economics work, where they break, and what needs to change before scaling further.
